Terms & Conditions - Gifted By Nature

Last Updated: 17 Februray 2025

Welcome to Gifted By Nature! These Terms & Conditions govern your use of our website www.giftedbynatureza.com and the purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

1. General Information

Business Name: Gifted By Nature
Legal Jurisdiction: South African Law
Website Scope: Orders are only accepted within South Africa
Minimum Age Requirement: You must be 18 years or older to make a purchase

2. Products & Sales Policy

All products listed on our website are available for online purchase.
We do not permit third-party reselling of our products or bulk purchases online.
We make no medical claims. Customers should consult a healthcare professional before using our medical supplements.

We are not liable for any side effects, reactions, or health conditions arising from the use of products sold on our site, especially those from third-party brands.

3. Ordering & Payment

Payment Gateway: All transactions are processed securely via Ozow Payment Gateway.
Order Confirmation: Customers receive an automated WooCommerce email confirmation after successful payment.
Agreement to Terms: Customers must accept these Terms before completing any purchase.

4. Shipping & Delivery

Delivery Areas: Nationwide shipping within South Africa only.
Delivery Timeframes: Orders are delivered within 3-10 business days after payment is confirmed.
Shipping Fees: Flat-rate shipping of R120 nationwide.
No Order Tracking: Customers will not receive tracking numbers for shipments.

5. Returns & Refunds

This section is covered under our separate Returns & Refunds Policy. Please refer to that document for full details.

6. User Responsibilities

Customers must enter accurate shipping and billing details at checkout.
Gifted By Nature is not responsible for lost or misdelivered orders due to incorrect details provided by the customer.
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent transactions.

7. Intellectual Property & Branding

All logos, images, and content on our website belong to Gifted By Nature and cannot be used without permission.
Franchise owners may use Gifted By Nature’s branding, trademarks, and product descriptions under franchise agreements.

Any unauthorized use of our intellectual property may result in legal action.

8. Order Cancellations

Orders can only be canceled before shipping by contacting one of our store locations:
📞 Find contact details here: www.giftedbynatureza.com/contact-us

If an order has already been dispatched, it cannot be canceled.

9. Dispute Resolution

If you experience an issue with an order, please contact us directly for resolution before taking legal action.
We will attempt to resolve disputes in a fair and timely manner.

10. Changes to Terms & Conditions

We reserve the right to update these Terms at any time without prior notice.
Customers must accept the updated Terms before completing any future purchases.

The latest version of our Terms will always be available on our website.