Last Updated: 17 February 2025
Gifted By Nature (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website (www.giftedbynatureza.com) and use our services.
By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site.
1. Information We Collect
We collect personal data from our users in the following ways:
1.1 Information You Provide to Us
- When you place an order: Name, Email, Phone Number, Shipping & Billing Address, Payment Details.
- When you subscribe to our mailing list: Email Address.
- When you contact us for inquiries or support: Any details you voluntarily provide in your message.
1.2 Information We Collect Automatically
When you visit our website, we automatically collect certain data through cookies and tracking technologies:
- Google Analytics: To understand user behavior, improve website functionality, and track performance.
- Facebook Pixel: To optimize our advertising efforts and measure campaign effectiveness.
You can manage or disable cookies through your browser settings.
2. How We Use Your Information
We use the personal data collected for the following purposes:
- Order Processing & Delivery: To process and fulfill purchases, send order confirmations, and track shipments.
- Customer Support: To respond to your inquiries, assist with issues, and provide customer service.
- Marketing & Promotions: To send promotional emails about new products, special offers, or other updates (you may opt-out anytime).
- Website Analytics & Advertising: To analyze website usage, improve functionality, and run targeted advertising through Google Analytics & Facebook Pixel.
3. How We Share Your Information
We do not sell or rent your personal data to third parties. However, we share certain information with:
- Payment Processing: We use Ozow to process online payments securely. Your payment information is handled directly by Ozow and is not stored by us.
- Delivery Services: Your shipping details may be shared with third-party couriers for order fulfillment.
- Marketing & Advertising Partners: For targeted advertising and analytics purposes (Google, Facebook).
All third-party services we work with are required to handle your data in compliance with applicable laws.
4. Marketing & Communication
If you subscribe to our mailing list, we may send you:
- Special promotions, updates, and wellness tips.
- Information about new products and sales events.
Opt-Out Option: You can unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any email or by contacting info@giftedbynature.co.za.
5. Your Rights & Data Protection
Under applicable privacy laws, you have the right to:
- Access & Update Your Data: Request details on the personal information we have about you.
- Request Data Deletion: You may request that we delete your personal information from our records.
- Withdraw Consent: If you previously consented to marketing, you can opt out at any time.
To exercise any of these rights, please contact us at info@giftedbynature.co.za.
6. Security Measures
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no online transaction is 100% secure, and users should take precautions when sharing information online.
7. Children’s Privacy
Our website is not intended for children under 18 years of age, and we do not knowingly collect personal data from minors.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. We encourage you to review this page regularly for updates.
By continuing to use our website after any changes, you accept the revised Privacy Policy.
9. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us at:
📩 Email: info@giftedbynature.co.za
🌐 Website: www.giftedbynatureza.com
